After the Foundation level, the Intermediate level is structured such that you can take the modules that apply directly to your current and/or future IT Service Management responsibilities.
There are two categories under which all modules fall – Service Lifestyle and Service Capability.
Service Lifestyle describes those modules which are geared towards those who have, or plan to have, a role in managing different areas or work across different teams.
Service Capability describes those modules which focus more on the technicalities and day-to-day execution and interaction of ITIL practices.
The Service Lifecycle modules are:
The Service Capability modules are:
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For more information on registering for an ITIL Intermediate class and other questions, please contact us.
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