ITIL® Foundation Exam Preparation

The Bay3000 ITIL® Foundation Exam is one of the most highly interactive, instructionally sound and cost-effective training solutions in the world today.

This 2-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

The course provides a comprehensive understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

There are no prerequisites for this course.        

Learning Outcomes

The aim of this course is for each participant to gain competencies in the following:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks

The issues of implementing ITIL Service Management into an organisation and creating a cycle of continuous improvement


Who Should Attend

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:

  • IT Managers
  • CIOs
  • IT Line Managers
  • Process stakeholders
  • Service Delivery Managers

Participants wishing to progress to the further ITIL Certifications


The ITIL Foundation Certificate is an internationally-recognised qualification and is a prerequisite for further qualifications in ITIL. It comprises of a 60-minute, 40 question multiple choice examination.

The pass score is 65% (26 out of 40 questions). The exam can be taken in two formats: Paper-based or Online.

Upon successfully achieving the ITIL® Foundation certificate, the student will be recognized with 2 credits in the ITIL® qualification scheme.

ITIL® is a registered trade mark of AXELOS Limited
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited
The Swirl logo™ is a registered trade mark of AXELOS Limited
IT Infrastructure Library® is a registered trade mark of AXELOS Limited

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