The Information Technology Infrastructure Library® is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.
ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic.
The Bay3000 ITIL Foundation course provides a comprehensive understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organization. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels.
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