Courses

Showing 51–60 of 80 results

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    • Professional Development Series – Facilitation Skills (7 PDUs)
    •   This 2 day workshop is for anyone who finds themselves either in too many ineffective meetings, or feels that their own facilitation, problem solving, and meeting management skills could improve.  The ability to facilitate a group of people working together is fundamental to keep them focused, motivated and moving forward.  In addition, you will […]

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    • Influence and Negotiation Skills (7 PDUs)
    •   Negotiate your way to success through win-win strategies designed to achieve mutual agreement. In this workshop we will discuss influencing without authority issues and techniques.  With respect to negotiation skills, you will learn proven skills and techniques to obtain what you require, probe, and discover the needs, wants, and drivers of other parties, and […]

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    • Leadership Fundamentals (7 PDUs)
    •   This course provides the skills and insights required to guide members of a team. It helps leaders understand and meet their team members’ needs. The leader must be able to effectively influence others, coach, manage and resolve conflicts, facilitate effective meetings, and communicate clearly. Most projects fail not because of a lack of technical […]

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    • Practical Creative Thinking (7 PDUs)
    •   Practical Creative Thinking: Dr. de Bono – Six Thinking Hats & Lateral Thinking Parallel Thinking Basic Thinking Tools: P.M.I analysis (plus, minus, interesting points) CAF (consideration of all factors) O.P.V (other people’s views) C&S (Consequences) Problem Solving Persuasion Tools (mind mapping, root cause analysis, brainstorming, generating ideas, etc) Learning Organization: 5 Principles of Senge […]

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    • Practical Negotiation and Influencing Skills (7 PDUs)
    •   Negotiate your way to success through win-win strategies designed to achieve mutual agreement. In this workshop we will discuss influencing without authority issues and techniques.  With respect to negotiation skills, you will learn proven skills and techniques to obtain what you require, probe, and discover the needs, wants, and drivers of other parties, and […]

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    • Professional Development Series – Presentation Skills (7 PDUs)
    •   It is a myth that good presentations are made only by people born with immense skill and the ‘gift of the gab’. All of us can learn the secrets used by experts to become both competent and confident when speaking to either a large audience, chairing a meeting or making face to face presentations. […]

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    • E-Learning Customer Service Representative Essentials
    •   It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today’s Customer Service Representatives (CSR) and […]

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    • E-Learning Effective Decision Making and Facilitation (15 PDUs)
    •     The ability to facilitate groups is one of the most under-developed competencies among project managers today. Research shows that a large amount of project delays and cost overruns can be traced back to ineffective meetings, incorrect decision making processes, and lack of effective group facilitation. Course topics in this program include: Decision Making: […]

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    • E-Learning Leading and Working Effectively with Teams (30 PDUs)
    •   When you consider the factors that create problems in projects, you will agree that often it comes down to lack of attention to the people and team issues. Unfortunately, few project managers receive effective training on team building and leadership strategies on a practical level. Course topics in this program include: Analyzing Workplace War […]

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