The Information Technology Infrastructure Library® is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.
ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organisation can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic.
The Bay3000 ITIL Foundation course provides a comprehensive understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organization. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels.
“I would highly recommend this training seminar to other companies/students. I learned a lot of real world applications.”M.Uzelac Baylis Medical Business Etiquette Workshop
“I definitely recommend this course to any leader to improve team dynamics & communication techniques. Tony White’s style was very fitting to the nature of this course. Will definitely try to get another learning opportunity with him.”N. Orsini Ministry of Labour Accelerated Leadership Workshop
“Excellent course, would highly recommend this course to anyone involved with projects or programs.”T. Watts York Regional Police Project Management Fundamentals
“This course has allowed me to become a ‘champion’ of effective project management at my company.”D. Ritchie York Region Project Management Fundamentals
“Dave is an excellent teacher of emotional intelligence. He connects very well with the audience and is very knowledgeable about his subject matter.”M. Ali Telus Emotional Intelligence PDU Day
“Exceptional presentation of material by instructor, very easy to understand where related data was found in the PMBOK.”C. Dombroskie AECL PMI-SP Exam Preparation Workshop
“Felt like the instructor went out of her way to help us and ensure we had everything we need to pass our exams and qualify for our applications.”K.Meadows AECL PMI-SP Exam Preparation Workshop
“Instructor was amazing, energetic, enthusiastic, and very friendly.”M. Da Silva Bell Canada Change Management PDU Day
“The instructor is very efficient and knowledgeable, I am very confident about the material because of her. I highly recommend Rita.”E. Chakkour University Health Network PMP Exam Preparation Workshop
“This course provided the most insight into a complex subject of any I have attended in a relatively short timeframe.”D. Szicsak Maple Leaf Foods Inc PMP Exam Preparation Workshop